PRIVACY POLICY (GDPR Compliant)

This Privacy Policy describes how www.lumeaproducts.com (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when using our website and services. We are committed to respecting and protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing or using our website, you consent to the terms of this Privacy Policy.

Data Controller

www.lumeaproducts.com is the data controller for the personal information we collect and process. You can contact us using the contact information provided at the end of this Privacy Policy.

Information We Collect

We may collect the following types of personal information from you:

  • Contact information (such as name, email address, phone number, and shipping address)
  • Payment information (such as credit card details or other payment method information)
  • Order history and preferences
  • Communications and correspondence with us
  • Other information you provide voluntarily

Legal Basis and Purpose of Processing

We collect and process your personal information for the following purposes:

  • Performance of a Contract: We process your information to fulfil your orders and provide the requested services.
  • Legitimate Interests: We may process your information to improve our website, enhance customer experience, and send you promotional offers or marketing communications (with your consent).
  • Legal Obligations: We process your information to comply with legal obligations, such as tax or accounting requirements.
  • Consent: We will obtain your consent before sending you marketing communications or using certain tracking technologies.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights

You have certain rights regarding your personal information, including:

  • Right of Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information.
  • Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances.
  • Right to Restrict Processing: You have the right to request the restriction of processing of your personal information in certain situations.
  • Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
  • Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise your rights or if you have any privacy-related concerns, please contact us using the contact page.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can control the use of cookies through your browser settings or cookie preferences.

Third-Party Disclosures

We may share your personal information with third parties only in accordance with applicable data protection laws, including when necessary for the performance of a contract, with your consent, or for legitimate purposes such as data processors, shipping carriers, or marketing platforms.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after the posting of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at office@lumeaproducts.com.

Effective Date: 04.07.2023.