RETURNS AND REFUND POLICY

Thank you for shopping at www.lumeaproducts.com. We want you to be completely satisfied with your purchase. This Returns and Refund Policy outlines the terms and conditions for returning products and receiving refunds. Please read this policy carefully.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return request must be made within 14 days from the date of delivery.
  • The item must not be excluded from our return policy (e.g., perishable goods, personalized items, etc.).

Return Process

If you wish to return a product, please follow these steps:

  • Contact our customer support team and initiate a return request through our contact page.
  • Provide the necessary details, including the order number, product information, and reason for the return.
  • Await instructions from our customer support team regarding the return shipping process.

Return Shipping

The customer is responsible for the shipping costs associated with the return unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and retaining proof of shipment.

Inspection and Approval

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the item is approved for return, we will proceed with the refund process.

Refund Options

Depending on the circumstances, we offer the following refund options:

  • Store Credit: You may choose to receive a store credit equivalent to the purchase price, which can be used for future purchases on our website.
  • Original Payment Method: If you prefer, we can issue a refund directly to the original payment method used for the purchase.

Refund Processing

Refunds will be processed within 2 days of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Perishable goods
  • Personalized or customized items.
  • Downloadable digital products.
  • Gift cards or vouchers.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

Modifications to the Policy

We reserve the right to modify this Returns and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team at office@lumeaproducts.com.

Effective Date: 04.07.2023.